Pc-Check Windows TPM Presence Test Failure Information

Group Number 810X

Device Trusted Platform Module

This group is used for testing the Trusted Platform Module (TPM) of the system. The TPM is a chip providing functionality to uniquely and securely identify the system.

Test Number 301

TPM Presence Test

TPM device presence test. This tests checks supported TPM specification to indirectly test whether a device is present. Any device present will adhere to a specific TPM specifications. This test checks the supported specification and confirms a device is present a working.

NOTE: Multiple components are tested and could fail with the test therefore Information on the error is always be the last component to fail.

ERRORCODES & TROUBLESHOOTING

General error executing the test. CODE="0x01/008"

TROUBLESHOOTING0: There has been a general error while executing test. The error code will give more information on the device that has failed during the test. To diagnose this issue the test can be run with the failing component excluded, and specific tests for the failing component can be run from the relevant group.

General error executing the test for the TPM. CODE="0x02/091"

TROUBLESHOOTING0: There has been a general error while executing test. The error code will give more information on the device that has failed during the test. To diagnose this issue the test can be run with the failing component excluded, and specific tests for the failing component can be run from the relevant group.

Failed to open a device. CODE="0x03/001"

TROUBLESHOOTING0: There has been a general error while executing test. The error code will give more information on the device that has failed during the test. To diagnose this issue the test can be run with the failing component excluded, and specific tests for the failing component can be run from the relevant group.

General error executing the test for the TPM. CODE="0x04/090"

TROUBLESHOOTING0: There has been a general error while executing test. The error code will give more information on the device that has failed during the test. To diagnose this issue the test can be run with the failing component excluded, and specific tests for the failing component can be run from the relevant group.

Vendor Self test failed on the TPM device. CODE="0x05/001"

TROUBLESHOOTING0: There has been a general error while executing test. The error code will give more information on the device that has failed during the test. To diagnose this issue the test can be run with the failing component excluded, and specific tests for the failing component can be run from the relevant group.

Failed to access TPM device. Either driver or TPM device does not support this method. CODE="0x06/001"

TROUBLESHOOTING0: There has been a general error while executing test. The error code will give more information on the device that has failed during the test. To diagnose this issue the test can be run with the failing component excluded, and specific tests for the failing component can be run from the relevant group.

WMI class failure, either driver is not installed or device is missing or malfunctioning. CODE="0x07/001"

TROUBLESHOOTING0: There has been a general error while executing test. The error code will give more information on the device that has failed during the test. To diagnose this issue the test can be run with the failing component excluded, and specific tests for the failing component can be run from the relevant group.

Presence test failed on the TPM device. no supported specification was found. CODE="0x08/001"

TROUBLESHOOTING0: There has been a general error while executing test. The error code will give more information on the device that has failed during the test. To diagnose this issue the test can be run with the failing component excluded, and specific tests for the failing component can be run from the relevant group.