Pc-Check Windows Operating System Windows 11 Compatibility Test Failure Information

Group Number 681X

Device Operating System

This group tests the Operating System running on the computer. This diagnostic group is specifically for the Microsoft® Windows® operating system.

An operating system (OS) is software that manages computer hardware and software resources and provides common services for computer programs, and is an essential component of the system software in a computer system. In the case of hardware functions such as input and output and memory allocation, the operating system acts as an intermediary between programs and the computer hardware, although the application code is usually executed directly by the hardware and will frequently make a system call to an OS function or be interrupted by it.

Test Number 312

Window 11 Compatibility

This test checks windows® 11 compatibility for this system.

PARAM7: Time-out

Windows 11 compatibility test result window time-out, if time-out is 0 seconds, window will not be displayed.

PARAM8: Treat As Fail

Flag to check whether overall result should be treated as Fail or Success. 

PARAM9: Basic Compatibility

If set then DirectX, Secure boot enabled and Media Size are not required to pass.

ERRORCODES & TROUBLESHOOTING

Windows® is not Activated. CODE=0x01/096

TROUBLESHOOTING0: Windows® is not activated. Windows® can be activated by going to the System Properties window and clicking Activate Windows now and following the on screen instructions.

Windows® is not Genuine. CODE=0x02/3FF

TROUBLESHOOTING1: Windows® is not genuine or could not be checked. Windows® genuine checks are preformed periodically after Windows® has been activated and can fail if the system hardware changes. To ensure that Windows® runs and passes the genuine check, Windows® may need to be re-activated.

The Genuine Windows® test is unable to run. CODE=0x03/001

TROUBLESHOOTING1: Windows® is not genuine or could not be checked. Windows® genuine checks are preformed periodically after Windows® has been activated and can fail if the system hardware changes. To ensure that Windows® runs and passes the genuine check, Windows® may need to be re-activated.

An error occurred while Windows® was being checked. CODE=0x04/001

TROUBLESHOOTING8: A general error occurred with the test. This could be caused by a software or operating system error on the system. 

Failing Windows® event log errors were found. CODE=0x05/093

TROUBLESHOOTING2: A critical or error Windows® event was found. This may be the sign of a hardware or software fault on the system. The Windows® Event Log should be checked for further information on this event.

The kernel did not respond. CODE=0x06/3FF

TROUBLESHOOTING4: The kernel did not respond to the test. This may be caused by high system load or a fault in the operating system. If other applications are not running at the same time as the test, an operating system reinstall may be required.

An error occurred while checking drivers. CODE=0x07/001

TROUBLESHOOTING5: An error was found with one or more device drivers present in the system. This may be caused by a missing or incorrectly signed driver. In the case of a missing driver, the Windows® Device Manager can be used. All devices with missing drivers will be shown with a yellow triangle. In the case of an incorrectly signed drivers, the failing device will need to be found in the device list.

One or more of the devices on the system had a missing or invalid driver. CODE=0x08/093

TROUBLESHOOTING5: An error was found with one or more device drivers present in the system. This may be caused by a missing or incorrectly signed driver. In the case of a missing driver, the Windows® Device Manager can be used. All devices with missing drivers will be shown with a yellow triangle. In the case of an incorrectly signed drivers, the failing device will need to be found in the device list.

One or more of the drivers on the system is not properly signed. CODE=0x09/095

TROUBLESHOOTING5: An error was found with one or more device drivers present in the system. This may be caused by a missing or incorrectly signed driver. In the case of a missing driver, the Windows® Device Manager can be used. All devices with missing drivers will be shown with a yellow triangle. In the case of an incorrectly signed drivers, the failing device will need to be found in the device list.

The version of Windows® to test could not be determined. CODE=0x0A/3FF

TROUBLESHOOTING8: A general error occurred with the test. This could be caused by a software or operating system error on the system. 

The system does not meet the memory requirements for Windows®. CODE=0x0B/3FF

TROUBLESHOOTING6: The system does not meet the required minimum specification for the version of Windows® being checked. Windows® performance will be reduced if the minimum specification is not met and may increase the maintenance required to keep the operating system running efficiently. The Windows® Experience Index can be used as an indication of operating system performance. This feature is available from the System Properties window from Windows® Vista to Windows® 8.

The system does not meet the processor requirements for Windows®. CODE=0x0C/3FF

TROUBLESHOOTING6: The system does not meet the required minimum specification for the version of Windows® being checked. Windows® performance will be reduced if the minimum specification is not met and may increase the maintenance required to keep the operating system running efficiently. The Windows® Experience Index can be used as an indication of operating system performance. This feature is available from the System Properties window from Windows® Vista to Windows® 8.

The system does not meet the disk drive requirements for Windows®. CODE=0x0D/3FF

TROUBLESHOOTING6: The system does not meet the required minimum specification for the version of Windows® being checked. Windows® performance will be reduced if the minimum specification is not met and may increase the maintenance required to keep the operating system running efficiently. The Windows® Experience Index can be used as an indication of operating system performance. This feature is available from the System Properties window from Windows® Vista to Windows® 8.

Windows® Security is not configured on the system. CODE=0x0E/3FF

TROUBLESHOOTING7: The Windows® Security Centre has found an error or is not currently monitoring any features. It is important to ensure the system security is kept up to date to ensure that the system performance and user data is not put at risk. The errors detected by the Windows® Security Centre can be viewed by opening the Windows® Action Centre. Some errors detected may be hidden in the Windows® Action Centre, but can be displayed by clicking the drop down arrow next to the security category. Items marked with "Currently Not Monitored" should be checked and any errors shown in red should be corrected to pass this test. The Windows® Security Centre does not start monitoring immediately on system start-up and may take a few minutes to begin. This is dependent on the speed and load on the system, as well as the delay for security applications to start.

One or more security features on the system have an error. CODE=0x0F/094

TROUBLESHOOTING7: The Windows® Security Centre has found an error or is not currently monitoring any features. It is important to ensure the system security is kept up to date to ensure that the system performance and user data is not put at risk. The errors detected by the Windows® Security Centre can be viewed by opening the Windows® Action Centre. Some errors detected may be hidden in the Windows® Action Centre, but can be displayed by clicking the drop down arrow next to the security category. Items marked with "Currently Not Monitored" should be checked and any errors shown in red should be corrected to pass this test. The Windows® Security Centre does not start monitoring immediately on system start-up and may take a few minutes to begin. This is dependent on the speed and load on the system, as well as the delay for security applications to start.

The reading of the event log timed out. CODE=0x10/3FF

TROUBLESHOOTING3: The event log read timed out. This may be a sign of a serious event log error or a very large event log. The Windows® Event Log should be cleared to increase the speed of its reading. This can be done by opening the Event Log. Alternatively the maximum duration parameter can be increased.

Unable to determine the processor capabilities. CODE=0x11/3FF

TROUBLESHOOTING6: The system does not meet the required minimum specification for the version of Windows® being checked. Windows® performance will be reduced if the minimum specification is not met and may increase the maintenance required to keep the operating system running efficiently. The Windows® Experience Index can be used as an indication of operating system performance. This feature is available from the System Properties window from Windows® Vista to Windows® 8.

The system does not meet the display resolution requirements for Windows®. CODE=0x12/3FF

TROUBLESHOOTING6: The system does not meet the required minimum specification for the version of Windows® being checked. Windows® performance will be reduced if the minimum specification is not met and may increase the maintenance required to keep the operating system running efficiently. The Windows® Experience Index can be used as an indication of operating system performance. This feature is available from the System Properties window from Windows® Vista to Windows® 8.

The system does not meet the graphics card requirements for Windows®. CODE=0x13/3FF

TROUBLESHOOTING6: The system does not meet the required minimum specification for the version of Windows® being checked. Windows® performance will be reduced if the minimum specification is not met and may increase the maintenance required to keep the operating system running efficiently. The Windows® Experience Index can be used as an indication of operating system performance. This feature is available from the System Properties window from Windows® Vista to Windows® 8.

Failed to launch requested process. CODE=0x14/3FF

TROUBLESHOOTING7: The Windows® Security Centre has found an error or is not currently monitoring any features. It is important to ensure the system security is kept up to date to ensure that the system performance and user data is not put at risk. The errors detected by the Windows® Security Centre can be viewed by opening the Windows® Action Centre. Some errors detected may be hidden in the Windows® Action Centre, but can be displayed by clicking the drop down arrow next to the security category. Items marked with "Currently Not Monitored" should be checked and any errors shown in red should be corrected to pass this test. The Windows® Security Centre does not start monitoring immediately on system start-up and may take a few minutes to begin. This is dependent on the speed and load on the system, as well as the delay for security applications to start.

System file scan detected system file issues or file corruption which require repair. CODE=0x15/3FF

TROUBLESHOOTING8: A general error occurred with the test. This could be caused by a software or operating system error on the system. 

File does not exist or wrong file path. CODE=0x16/3FF

TROUBLESHOOTING8: A general error occurred with the test. This could be caused by a software or operating system error on the system. 

WMI Initialization failure. CODE=0x17/3FF

TROUBLESHOOTING8: A general error occurred with the test. This could be caused by a software or operating system error on the system. 

Architecture not compatible. CODE=0x18/3FF

TROUBLESHOOTING8: A general error occurred with the test. This could be caused by a software or operating system error on the system. 

Non UEFI firmware not compatible. CODE=0x19/3FF

TROUBLESHOOTING8: A general error occurred with the test. This could be caused by a software or operating system error on the system. 

Processor not compatible. CODE=0x20/3FF

TROUBLESHOOTING8: A general error occurred with the test. This could be caused by a software or operating system error on the system. 

Minimum CPU cores not compatible. CODE=0x21/3FF

TROUBLESHOOTING8: A general error occurred with the test. This could be caused by a software or operating system error on the system. 

Minimum Processor speed not compatible. CODE=0x22/3FF

TROUBLESHOOTING8: A general error occurred with the test. This could be caused by a software or operating system error on the system. 

Driver Version not compatible. CODE=0x23/3FF

TROUBLESHOOTING8: A general error occurred with the test. This could be caused by a software or operating system error on the system. 

Secure boot setting not compatible. CODE=0x24/3FF

TROUBLESHOOTING8: A general error occurred with the test. This could be caused by a software or operating system error on the system. 

Disk partition type not compatible. CODE=0x25/3FF

TROUBLESHOOTING8: A general error occurred with the test. This could be caused by a software or operating system error on the system. 

Minimum Memory not compatible. CODE=0x26/3FF

TROUBLESHOOTING8: A general error occurred with the test. This could be caused by a software or operating system error on the system. 

Disk Free Space not compatible. CODE=0x27/3FF

TROUBLESHOOTING8: A general error occurred with the test. This could be caused by a software or operating system error on the system. 

TPM not compatible. CODE=0x28/3FF

TROUBLESHOOTING8: A general error occurred with the test. This could be caused by a software or operating system error on the system. 

A general Window creation error. CODE=0x29/3FF

TROUBLESHOOTING8: A general error occurred with the test. This could be caused by a software or operating system error on the system.