Pc-Check Windows Battery Voltage Test Failure Information

Group Number 610X

Device Battery

This is a test group for testing system batteries capable of running the system without AC power. The group has been designed to test the charging circuit and battery device attached to the system but does not test external uninterruptible power supplies.

Test Number 303

Voltage

The Voltage test measures the voltage rating for the battery in the system. If the voltage is outside the Minimum and Maximum Voltage the test will fail.

NOTE: The Battery should be between 10 and 95% charged. Therefore it may be necessary to exercise the system unplugged with another test before executing this one.

Estimated Test Time Approximately 4s

PARAM2: Minimum Voltage

Minimum Voltage in Volts.

PARAM3: Maximum Voltage

Maximum Voltage in Volts.

ERRORCODES & TROUBLESHOOTING

Battery charge is over 95%. CODE=0x00/003

TROUBLESHOOTING0: The battery in it's current charge state is not suitable for testing as it is required to be between 10 and 95%. The battery should be charged or discharged as required prior to test execution.

Battery charge is under 10%. CODE=0x01/003

TROUBLESHOOTING0: The battery in it's current charge state is not suitable for testing as it is required to be between 10 and 95%. The battery should be charged or discharged as required prior to test execution.

Battery charge has failed to discharge during the test. CODE=0x02/3FF

TROUBLESHOOTING1: Potential general battery failure. It is advisable to review your test settings as newer systems require longer discharge times. The system battery may require being less than default value especially if it is a tablet.

TROUBLESHOOTING5: This may occur due to a windows driver (Battery or Charging circuitry) related issue or malfunction in the electronics in the battery or the charging circuit.

Battery voltage is outside the range of test settings. CODE=0x03/3FF

TROUBLESHOOTING1: Potential general battery failure. It is advisable to review your test settings as newer systems require longer discharge times. The system battery may require being less than default value especially if it is a tablet.

TROUBLESHOOTING5: This may occur due to a windows driver (Battery or Charging circuitry) related issue or malfunction in the electronics in the battery or the charging circuit.

Unable to find a battery to test. CODE=0x04/3FF

TROUBLESHOOTING1: Potential general battery failure. It is advisable to review your test settings as newer systems require longer discharge times. The system battery may require being less than default value especially if it is a tablet.

TROUBLESHOOTING5: This may occur due to a windows driver (Battery or Charging circuitry) related issue or malfunction in the electronics in the battery or the charging circuit.

Battery charge or discharge state detected as incorrect. CODE=0x05/3FF

TROUBLESHOOTING1: Potential general battery failure. It is advisable to review your test settings as newer systems require longer discharge times. The system battery may require being less than default value especially if it is a tablet.

TROUBLESHOOTING5: This may occur due to a windows driver (Battery or Charging circuitry) related issue or malfunction in the electronics in the battery or the charging circuit.

Battery is not detected as rechargeable. CODE=0x06/3FF

TROUBLESHOOTING1: Potential general battery failure. It is advisable to review your test settings as newer systems require longer discharge times. The system battery may require being less than default value especially if it is a tablet.

TROUBLESHOOTING5: This may occur due to a windows driver (Battery or Charging circuitry) related issue or malfunction in the electronics in the battery or the charging circuit.

Timed out detecting removal or insertion of ac adapter. CODE=0x07/3FF

TROUBLESHOOTING2: Timed out awaiting a response from the user. This could mean that the system does not support detection of the AC Adapter.

Unable to retrieve the battery charge rate. CODE=0x08/3FF

TROUBLESHOOTING1: Potential general battery failure. It is advisable to review your test settings as newer systems require longer discharge times. The system battery may require being less than default value especially if it is a tablet.

TROUBLESHOOTING3: On older systems there is potential that the charge or discharge reading is invalid or not supported.

TROUBLESHOOTING5: This may occur due to a windows driver (Battery or Charging circuitry) related issue or malfunction in the electronics in the battery or the charging circuit.

Unable to retrieve the battery state. CODE=0x09/3FF

TROUBLESHOOTING1: Potential general battery failure. It is advisable to review your test settings as newer systems require longer discharge times. The system battery may require being less than default value especially if it is a tablet.

TROUBLESHOOTING5: This may occur due to a windows driver (Battery or Charging circuitry) related issue or malfunction in the electronics in the battery or the charging circuit.

Battery charge is over 95% after 5 minutes of testing. CODE=0x0A/3FF

TROUBLESHOOTING0: The battery in it's current charge state is not suitable for testing as it is required to be between 10 and 95%. The battery should be charged or discharged as required prior to test execution.

The charge rate was outside the threshold. CODE=0x0B/018

TROUBLESHOOTING1: Potential general battery failure. It is advisable to review your test settings as newer systems require longer discharge times. The system battery may require being less than default value especially if it is a tablet.

TROUBLESHOOTING5: This may occur due to a windows driver (Battery or Charging circuitry) related issue or malfunction in the electronics in the battery or the charging circuit.

The voltage test is not available on this battery. CODE=0x0C/3FF

TROUBLESHOOTING3: On older systems there is potential that the charge or discharge reading is invalid or not supported.

TROUBLESHOOTING5: This may occur due to a windows driver (Battery or Charging circuitry) related issue or malfunction in the electronics in the battery or the charging circuit.

An error occurred with the interactive test window. CODE=0x0D/001

TROUBLESHOOTING4: Unknown error unrelated to the battery most likely a general operating system error.

The battery capacity was too low. CODE=0x0E/3FF

TROUBLESHOOTING1: Potential general battery failure. It is advisable to review your test settings as newer systems require longer discharge times. The system battery may require being less than default value especially if it is a tablet.

TROUBLESHOOTING5: This may occur due to a windows driver (Battery or Charging circuitry) related issue or malfunction in the electronics in the battery or the charging circuit.

Unable to read the battery charge cycles. CODE=0x0F/3FF

TROUBLESHOOTING6: The battery charge cycle count is either not supported for this battery, or is outside of the configured range.

The battery cycle count was outside of the defined range. CODE=0x10/080

TROUBLESHOOTING6: The battery charge cycle count is either not supported for this battery, or is outside of the configured range.