Pc-Check Windows Video Capture IR Camera Presence Test Failure Information

Group Number 590X

Device Video Capture

This is a test group for capture devices. Capture devices receive data from items such as video cameras, DVD players or television antennae. The group consists of ten tests that can be run on a device. Included with the group are five tests that check basic functionality, the Capture Driver tests.

If a device is found, it is scanned for the different types of input it offers. If the inputs detected are of an unrecognised type then the Capture Driver Test can then be run to ensure basic functionality.

If the device only offers one video input, only the Capture Test is made available. If the device offers different inputs, the Group offers a test for each of the available inputs.

These tests facilitate performing a high-quality check of the device and its configuration by interactively checking the actual data received.

Test Number 322

IR Camera Presence

This test will check the system for the presence of a Infra-red supporting camera. Infra-red cameras allow for a clear picture regardless of lighting levels and are used by Microsoft Hello for facial recognition.

ERRORCODES & TROUBLESHOOTING

Failed to pause the captured video test. CODE=0x00/001

TROUBLESHOOTING0: Windows® driver issues. Capture card issues. Review Operating system is up to date.

Failed to run the captured video test. CODE=0x01/001

TROUBLESHOOTING0: Windows® driver issues. Capture card issues. Review Operating system is up to date.

Failed to stop the captured video test. CODE=0x02/001

TROUBLESHOOTING0: Windows® driver issues. Capture card issues. Review Operating system is up to date.

User chose to fail the test. CODE=0x03/3FF

TROUBLESHOOTING0: Windows® driver issues. Capture card issues. Review Operating system is up to date.

TROUBLESHOOTING2: If it is testing a USB style Camera there may not be enough power for the device, especially it working off a non-powered hub. Please consult the operator for further details of the error.

TROUBLESHOOTING3: The required QR code was not found. This could be due to a mistake in testing parameters, protective film over the camera or a failure in the resolution or quality of the camera.

Internal Error Control capture window. CODE=0x04/001

TROUBLESHOOTING0: Windows® driver issues. Capture card issues. Review Operating system is up to date.

Failed to set window style. CODE=0x05/001

TROUBLESHOOTING0: Windows® driver issues. Capture card issues. Review Operating system is up to date.

Failed to show the window. CODE=0x06/001

TROUBLESHOOTING0: Windows® driver issues. Capture card issues. Review Operating system is up to date.

Internal Error. CODE=0x07/001

TROUBLESHOOTING0: Windows® driver issues. Capture card issues. Review Operating system is up to date.

Failed to initialise the graph builder. CODE=0x08/001

TROUBLESHOOTING0: Windows® driver issues. Capture card issues. Review Operating system is up to date.

Failed to create device enumeration. CODE=0x09/001

TROUBLESHOOTING0: Windows® driver issues. Capture card issues. Review Operating system is up to date.

The device available does not match the test to be executed. CODE=0x0A/3FF

TROUBLESHOOTING1: The device does not have the required capabilities for the test.

The User did not respond. CODE=0x0B/3FF

TROUBLESHOOTING0: Windows® driver issues. Capture card issues. Review Operating system is up to date.

Unable to sample capture image. CODE=0x0C/3FF

TROUBLESHOOTING3: The required QR code was not found. This could be due to a mistake in testing parameters, protective film over the camera or a failure in the resolution or quality of the camera.

TROUBLESHOOTING4: If the graphics card drivers are not up to date or are using the Microsoft Basic Display Adapter the test may be unable to sample the captured image. Please check that your drivers are up to date.

Unable to find any QR Codes. CODE=0x0D/3FF

TROUBLESHOOTING3: The required QR code was not found. This could be due to a mistake in testing parameters, protective film over the camera or a failure in the resolution or quality of the camera.

Unable to find the matching QR Code. CODE=0x0E/3FF

TROUBLESHOOTING3: The required QR code was not found. This could be due to a mistake in testing parameters, protective film over the camera or a failure in the resolution or quality of the camera.

Unable to initialise required drivers for video overlay. CODE=0x0F/001

TROUBLESHOOTING0: Windows® driver issues. Capture card issues. Review Operating system is up to date.

TROUBLESHOOTING4: If the graphics card drivers are not up to date or are using the Microsoft Basic Display Adapter the test may be unable to sample the captured image. Please check that your drivers are up to date.

Unable to initialise required drivers for video overlay. CODE=0x10/001

TROUBLESHOOTING1: The device does not have the required capabilities for the test.