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Pc-Check Windows Audio Quick System Sound Test Failure Information

Group Number 561X

 

Audio

 

This test group is designed to test the PC audio subsystem. The electrical characteristics of audio subsystems vary from manufacturer to manufacturer.

In the majority of cases the Quick tests and Audio Connection test will be sufficient to test the core functionality of your audio devices.

In most cases the other audio tests require that a loop-back cable be connected from the LINE OUT jack to either or both the LINE IN or MIC IN. Consequently, the actual speakers will not be connected during most of these tests.

 

Test Number 306

Quick System Sound

The sound-play test is designed to test the functionality of the speakers or audio ports on the system. This interactive test contains several buttons to play a short sound through the Left, Right or Both speakers. The test window also includes a volume slider so that the sound range can be tested. Once all three sounds have been played, the green Pass button will become enabled.

NOTE: Windows® and any relevant audio connections will need to be configured prior to running each audio device or card.

NOTE: The sound playing is controlled by windows® and will play on all audio devices present. It is recommended to run the test more than once to check each of your audio devices in turn."

NOTE: It is recommended to remove all loop-backs connected to the system to ensure speakers connected are used. The Windows® volume should also be set to a reasonable level."

NOTE: To ensure Windows® PE compatibility, the relevant audio drivers will need to be included in the Windows® PE package."

Estimated Test Time Dependent on user input.

PARAM8: Explicit Headphone Testing

Separate Headphone and Speaker testing mode.

 

ERRORCODES & TROUBLESHOOTING

 

Unable to output sound. CODE=0x00/00E

TROUBLESHOOTING0: Potential hardware issue. Check if drivers are installed and up to date for the sound card.

TROUBLESHOOTING1: Potential hardware issue. Check that loop-back plugs are inserted and that the correct port is being tested.

 

Unable to record sound. CODE=0x01/00E

TROUBLESHOOTING0: Potential hardware issue. Check if drivers are installed and up to date for the sound card.

TROUBLESHOOTING1: Potential hardware issue. Check that loop-back plugs are inserted and that the correct port is being tested.

 

Unable to open mixer. CODE=0x02/00E

TROUBLESHOOTING0: Potential hardware issue. Check if drivers are installed and up to date for the sound card.

 

Received wave was outside tolerance. CODE=0x03/00E

TROUBLESHOOTING1: Potential hardware issue. Check that loop-back plugs are inserted and that the correct port is being tested.

TROUBLESHOOTING2: The test parameters are invalid for this device. The operator needs to review the test parameters for this system.

 

The Input and Output device cannot be tested. CODE=0x04/00E

TROUBLESHOOTING0: Potential hardware issue. Check if drivers are installed and up to date for the sound card.

TROUBLESHOOTING1: Potential hardware issue. Check that loop-back plugs are inserted and that the correct port is being tested.

 

Unable to render sound. CODE=0x05/00F

TROUBLESHOOTING0: Potential hardware issue. Check if drivers are installed and up to date for the sound card.

TROUBLESHOOTING1: Potential hardware issue. Check that loop-back plugs are inserted and that the correct port is being tested.

 

Unable to capture sound. CODE=0x06/00F

TROUBLESHOOTING0: Potential hardware issue. Check if drivers are installed and up to date for the sound card.

TROUBLESHOOTING1: Potential hardware issue. Check that loop-back plugs are inserted and that the correct port is being tested.

 

The left channel signal was too small to test. CODE=0x07/00F

TROUBLESHOOTING1: Potential hardware issue. Check that loop-back plugs are inserted and that the correct port is being tested.

 

The right channel signal was too small to test. CODE=0x08/00F

TROUBLESHOOTING1: Potential hardware issue. Check that loop-back plugs are inserted and that the correct port is being tested.

 

The left channel signal was not within tolerances. CODE=0x09/00F

TROUBLESHOOTING0: Potential hardware issue. Check if drivers are installed and up to date for the sound card.

TROUBLESHOOTING1: Potential hardware issue. Check that loop-back plugs are inserted and that the correct port is being tested.

 

The right channel signal was not within tolerances. CODE=0x0A/00F

TROUBLESHOOTING0: Potential hardware issue. Check if drivers are installed and up to date for the sound card.

TROUBLESHOOTING1: Potential hardware issue. Check that loop-back plugs are inserted and that the correct port is being tested.

 

No Audio Jacks were detected. CODE=0x0B/3FF

TROUBLESHOOTING1: Potential hardware issue. Check that loop-back plugs are inserted and that the correct port is being tested.

 

An incorrect count of jacks were detected. CODE=0x0C/002

TROUBLESHOOTING1: Potential hardware issue. Check that loop-back plugs are inserted and that the correct port is being tested.

TROUBLESHOOTING2: The test parameters are invalid for this device. The operator needs to review the test parameters for this system.

 

The operator chose to fail the test. CODE=0x0D/3FF

TROUBLESHOOTING0: Potential hardware issue. Check if drivers are installed and up to date for the sound card.

 

The sound could not be played. CODE=0x0E/3FF

TROUBLESHOOTING0: Potential hardware issue. Check if drivers are installed and up to date for the sound card.

 

The count of jacks was not set. CODE=0x0F/3FF

TROUBLESHOOTING2: The test parameters are invalid for this device. The operator needs to review the test parameters for this system.

 

The count of jacks did not change. CODE=0x10/014

TROUBLESHOOTING3:Check that jack detect is supported. A result of NOT AVAILABLE can be caused by the operator failing to remove the Audio Jack or a genuine fault.

 

The number of detected loop-backs did not match the Test Loop-back Count setting. CODE=0x11/002

TROUBLESHOOTING1: Potential hardware issue. Check that loop-back plugs are inserted and that the correct port is being tested.

TROUBLESHOOTING2: The test parameters are invalid for this device. The operator needs to review the test parameters for this system.

 

The Loop-back Count Test must pass before this test is run. CODE=0x12/3FF

TROUBLESHOOTING2: The test parameters are invalid for this device. The operator needs to review the test parameters for this system.

 

No stereo loop-backs were enumerated. CODE=0x13/3FF

TROUBLESHOOTING1: Potential hardware issue. Check that loop-back plugs are inserted and that the correct port is being tested.

 

Received wave was outside tolerance. CODE=0x14/00F

TROUBLESHOOTING0: Potential hardware issue. Check if drivers are installed and up to date for the sound card.

TROUBLESHOOTING1: Potential hardware issue. Check that loop-back plugs are inserted and that the correct port is being tested.

TROUBLESHOOTING2: The test parameters are invalid for this device. The operator needs to review the test parameters for this system.

 

The tolerance parameter has not been set to a valid value. CODE=0x15/3FF

TROUBLESHOOTING2: The test parameters are invalid for this device. The operator needs to review the test parameters for this system.

 

Unable to create test window. CODE=0x16/001

TROUBLESHOOTING0: Potential hardware issue. Check if drivers are installed and up to date for the sound card.

 

The Operator chose to fail the test. CODE=0x17/3FF

TROUBLESHOOTING0: Potential hardware issue. Check if drivers are installed and up to date for the sound card.

 

Unable to set the volume. CODE=0x18/3FF

TROUBLESHOOTING0: Potential hardware issue. Check if drivers are installed and up to date for the sound card.

 

Failed to open Microphone handle. CODE=0x19/001

TROUBLESHOOTING0: Potential hardware issue. Check if drivers are installed and up to date for the sound card.

 

The Microphone test is not supported on this system. CODE=0x1A/3FF

TROUBLESHOOTING0: Potential hardware issue. Check if drivers are installed and up to date for the sound card.

 

The Operator did not respond. CODE=0x1B/3FF

TROUBLESHOOTING0: Potential hardware issue. Check if drivers are installed and up to date for the sound card.

 

The volume did not reach the threshold. CODE=0x1C/080

TROUBLESHOOTING0: Potential hardware issue. Check if drivers are installed and up to date for the sound card.

 

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Keywords: 5610, 306, Pc-Check Windows, Audio, Quick System Sound