Pc-Check Windows System Sleep Test Failure Information

Group Number 541X

System

This group is used for testing the system as a whole. Stress testing refers to tests that determine the robustness of the system by testing up to the limits of normal operation. The Stress test puts a greater emphasis on robustness, availability, and error handling under a heavy load, than on what would be considered correct behaviour under normal circumstances.

Test Number 302

Sleep

This test checks the support and functionality of the system S3 (Sleep) power state. When in the S3 power state, the system will appear to be off and the power consumption level will be reduced. The lower the level of power consumption then the longer the system will take to return to the full power state.

Note: User interaction is required to change the power state back to full powered, by pressing either the sleep or power button on the system. Testing will stop until the system is changed back to this state.

Note: The sleep test parameter will need to be set to true in order to enable this test. This is because no interactive time-out can occur once the sleep state has been entered, and this could cause the test to wait indefinitely.

Estimated Test Time Dependent on the re-power delay and the powered down devices attached to the system.

PARAM12: Force Sleep

Force the sleep test to execute.

ERRORCODES & TROUBLESHOOTING

The number of testing threads exceeded the maximum size of stress capabilities. CODE=0x00/00C

TROUBLESHOOTING0: There has been a general error while executing stress test. The error code will give more information on the device that has failed during the stress test. To diagnose this issue the stress test can be run with the failing component excluded, and specific tests for the failing component can be run from the relevant group.

General error executing the test. CODE=0x01/008

TROUBLESHOOTING0: There has been a general error while executing stress test. The error code will give more information on the device that has failed during the stress test. To diagnose this issue the stress test can be run with the failing component excluded, and specific tests for the failing component can be run from the relevant group.

General error executing the test for the memory. CODE=0x02/091

TROUBLESHOOTING1: The stress test has failed due to a memory fault. This could be due to a direct fault in the Memory or Motherboard, or could be due to a wider system error such as system overheat or overload of the System Bus. To diagnose this issue the stress test can be run with the Memory component excluded, or the Memory specific tests can be run from the relevant group.

Fatal error executing the test for the Processor. CODE=0x03/090

TROUBLESHOOTING0: There has been a general error while executing stress test. The error code will give more information on the device that has failed during the stress test. To diagnose this issue the stress test can be run with the failing component excluded, and specific tests for the failing component can be run from the relevant group.

General error executing the test for the Processor. CODE=0x04/091

TROUBLESHOOTING2: The stress test has failed due to a Processor fault. This could be due to a direct fault in the Processor, the cooling of the processor or any over-clocking configured. The Processor heat sink should be checked to ensure thermal compound and the heat sink itself has good contact to the Processor, any fans should be checked to ensure they are not clogged and operate smoothly. The BIOS should be checked to ensure no over-clocking is configured for the Processor. The maximum temperature parameter for the Processor should be reviewed and configured if appropriate. To diagnose the kind of Processor fault, the Processor specific tests can be run from the relevant group.

Failed to open a device. CODE=0x05/001

TROUBLESHOOTING0: There has been a general error while executing stress test. The error code will give more information on the device that has failed during the stress test. To diagnose this issue the stress test can be run with the failing component excluded, and specific tests for the failing component can be run from the relevant group.

General error executing Optical tests. CODE=0x06/090

TROUBLESHOOTING3: The stress test has failed due to a Optical fault. This could be due to a direct fault with the Optical drive, its media, the cables used to connect the Optical drive or a fault with the system power supply. The Optical media should be checked if read or size errors occur. To diagnose this issue the stress test can be run with the Optical component excluded, or the Optical specific tests can be run from the relevant group.

Failed to read the Optical Device. CODE=0x07/091

TROUBLESHOOTING3: The stress test has failed due to a Optical fault. This could be due to a direct fault with the Optical drive, its media, the cables used to connect the Optical drive or a fault with the system power supply. The Optical media should be checked if read or size errors occur. To diagnose this issue the stress test can be run with the Optical component excluded, or the Optical specific tests can be run from the relevant group.

The transfer data amount is incorrect for the Optical device. CODE=0x08/091

TROUBLESHOOTING3: The stress test has failed due to a Optical fault. This could be due to a direct fault with the Optical drive, its media, the cables used to connect the Optical drive or a fault with the system power supply. The Optical media should be checked if read or size errors occur. To diagnose this issue the stress test can be run with the Optical component excluded, or the Optical specific tests can be run from the relevant group.

Failed to read the Optical or Fixed Media device. CODE=0x09/092

TROUBLESHOOTING4: The stress test has failed due to a Fixed Media fault. This could be due to a direct fault with the drive, the cables used to connect the drive or a fault with the system power supply. To diagnose this issue the stress test can be run with the Optical component excluded, or the Optical specific tests can be run from the relevant group.

The transfer data size is incorrect for the Optical or Fixed Media device. CODE=0x0A/092

TROUBLESHOOTING4: The stress test has failed due to a Fixed Media fault. This could be due to a direct fault with the drive, the cables used to connect the drive or a fault with the system power supply. To diagnose this issue the stress test can be run with the Optical component excluded, or the Optical specific tests can be run from the relevant group.

General error with Video Graphics stress component. CODE=0x0B/092

TROUBLESHOOTING5: The stress test has failed due to a Video Graphics fault. This could be due to a direct fault with the Graphics card, Motherboard, Memory, Processor or the system power supply. The video graphics card drivers should be checked to ensure they are up to date. If the error is because of dependencies, ensure DirectX is available. To diagnose this issue the stress test can be run with the Video Graphics component excluded, or the Video Graphic specific tests can be run from the relevant group.

Error initialising Video Graphics dependencies. CODE=0x0C/090

TROUBLESHOOTING5: The stress test has failed due to a Video Graphics fault. This could be due to a direct fault with the Graphics card, Motherboard, Memory, Processor or the system power supply. The video graphics card drivers should be checked to ensure they are up to date. If the error is because of dependencies, ensure DirectX is available. To diagnose this issue the stress test can be run with the Video Graphics component excluded, or the Video Graphic specific tests can be run from the relevant group.

Failed to set the location of the Optical or Fixed Media access position. CODE=0x0D/091

TROUBLESHOOTING3: The stress test has failed due to a Optical fault. This could be due to a direct fault with the Optical drive, its media, the cables used to connect the Optical drive or a fault with the system power supply. The Optical media should be checked if read or size errors occur. To diagnose this issue the stress test can be run with the Optical component excluded, or the Optical specific tests can be run from the relevant group.

TROUBLESHOOTING4: The stress test has failed due to a Fixed Media fault. This could be due to a direct fault with the drive, the cables used to connect the drive or a fault with the system power supply. To diagnose this issue the stress test can be run with the Optical component excluded, or the Optical specific tests can be run from the relevant group.

The Optical media is invalid. CODE=0x0E/091

TROUBLESHOOTING3: The stress test has failed due to a Optical fault. This could be due to a direct fault with the Optical drive, its media, the cables used to connect the Optical drive or a fault with the system power supply. The Optical media should be checked if read or size errors occur. To diagnose this issue the stress test can be run with the Optical component excluded, or the Optical specific tests can be run from the relevant group.

Exceeded the maximum temperature set for the Video Graphics. CODE=0x0F/019

TROUBLESHOOTING0: There has been a general error while executing stress test. The error code will give more information on the device that has failed during the stress test. To diagnose this issue the stress test can be run with the failing component excluded, and specific tests for the failing component can be run from the relevant group.

TROUBLESHOOTING2: The stress test has failed due to a Processor fault. This could be due to a direct fault in the Processor, the cooling of the processor or any over-clocking configured. The Processor heat sink should be checked to ensure thermal compound and the heat sink itself has good contact to the Processor, any fans should be checked to ensure they are not clogged and operate smoothly. The BIOS should be checked to ensure no over-clocking is configured for the Processor. The maximum temperature parameter for the Processor should be reviewed and configured if appropriate. To diagnose the kind of Processor fault, the Processor specific tests can be run from the relevant group.

The frame rate is below the minimum frame rate of Video Graphics. CODE=0x10/01B

TROUBLESHOOTING0: There has been a general error while executing stress test. The error code will give more information on the device that has failed during the stress test. To diagnose this issue the stress test can be run with the failing component excluded, and specific tests for the failing component can be run from the relevant group.

Failed to set the S3 or S4 power state. CODE=0x11/001

TROUBLESHOOTING7: The system was unable to enter the power state. This could be due to the Motherboard or Windows Operating system configuration. If the motherboard supports the power saving state then the BIOS configuration and Operating System settings should be checked.

The user did not observe the system enter the S3 or S4 power state. CODE=0x12/3FF

TROUBLESHOOTING7: The system was unable to enter the power state. This could be due to the Motherboard or Windows Operating system configuration. If the motherboard supports the power saving state then the BIOS configuration and Operating System settings should be checked.

The power state parameter has not being set to force the test. CODE=0x13/3FF

TROUBLESHOOTING6: The sleep tests must be explicitly enabled through the force sleep parameter. Review the test parameters for this test.

General error executing the test for the Memory. CODE=0x14/090

TROUBLESHOOTING0: There has been a general error while executing stress test. The error code will give more information on the device that has failed during the stress test. To diagnose this issue the stress test can be run with the failing component excluded, and specific tests for the failing component can be run from the relevant group.

Fatal error executing the test for the Video Memory. CODE=0x15/090

TROUBLESHOOTING0: There has been a general error while executing stress test. The error code will give more information on the device that has failed during the stress test. To diagnose this issue the stress test can be run with the failing component excluded, and specific tests for the failing component can be run from the relevant group.

The power state can not be set as a dependency is not available. CODE=0x16/3FF

TROUBLESHOOTING7: The system was unable to enter the power state. This could be due to the Motherboard or Windows Operating system configuration. If the motherboard supports the power saving state then the BIOS configuration and Operating System settings should be checked.

General error with Video Graphics stress component. CODE=0x17/091

TROUBLESHOOTING0: There has been a general error while executing stress test. The error code will give more information on the device that has failed during the stress test. To diagnose this issue the stress test can be run with the failing component excluded, and specific tests for the failing component can be run from the relevant group.

The Fixed Media or Optical media to be tested is too small. CODE=0x18/091

TROUBLESHOOTING3: The stress test has failed due to a Optical fault. This could be due to a direct fault with the Optical drive, its media, the cables used to connect the Optical drive or a fault with the system power supply. The Optical media should be checked if read or size errors occur. To diagnose this issue the stress test can be run with the Optical component excluded, or the Optical specific tests can be run from the relevant group.

TROUBLESHOOTING4: The stress test has failed due to a Fixed Media fault. This could be due to a direct fault with the drive, the cables used to connect the drive or a fault with the system power supply. To diagnose this issue the stress test can be run with the Optical component excluded, or the Optical specific tests can be run from the relevant group.

The Processor temperature exceeded the maximum temperature parameter. CODE=0x19/019

TROUBLESHOOTING0: There has been a general error while executing stress test. The error code will give more information on the device that has failed during the stress test. To diagnose this issue the stress test can be run with the failing component excluded, and specific tests for the failing component can be run from the relevant group.

TROUBLESHOOTING2: The stress test has failed due to a Processor fault. This could be due to a direct fault in the Processor, the cooling of the processor or any over-clocking configured. The Processor heat sink should be checked to ensure thermal compound and the heat sink itself has good contact to the Processor, any fans should be checked to ensure they are not clogged and operate smoothly. The BIOS should be checked to ensure no over-clocking is configured for the Processor. The maximum temperature parameter for the Processor should be reviewed and configured if appropriate. To diagnose the kind of Processor fault, the Processor specific tests can be run from the relevant group.

Unable to access the Windows registry. CODE=0x1A/3FF

TROUBLESHOOTING10: The information related to the location of the Blue Screen of Death dump files could not be accessed or used. This could be due to a Processor, Operating System or system drive fault.

Unable to access the Windows Dump directory. CODE=0x1B/3FF

TROUBLESHOOTING10: The information related to the location of the Blue Screen of Death dump files could not be accessed or used. This could be due to a Processor, Operating System or system drive fault.

A Blue Screen Of Death crash dump file was found. CODE=0x1C/000

TROUBLESHOOTING9: A Blue Screen of Death dump file was found. Further details on the cause of the dump may be found in the file itself or in the Windows Event Log. If the Blue Screen of Death occurred during the testing of a component, this could indicate a fault with the component under test. Blue Screens of Death are generally caused by problems with the computer hardware or issues with its hardware drivers.

The test timed out before detecting user interaction. CODE=0x1D/000

TROUBLESHOOTING11: The lid detection was unable to detect a change in the lid state. This could be caused by user interaction, drivers or a hardware issue.

The user has chosen to fail the test. CODE=0x1E/000

TROUBLESHOOTING11: The lid detection was unable to detect a change in the lid state. This could be caused by user interaction, drivers or a hardware issue.

Unable to create test window. CODE=0x1F/001

TROUBLESHOOTING11: The lid detection was unable to detect a change in the lid state. This could be caused by user interaction, drivers or a hardware issue.

Unable to access the system lid power response. CODE=0x20/091

TROUBLESHOOTING7: The system was unable to enter the power state. This could be due to the Motherboard or Windows Operating system configuration. If the motherboard supports the power saving state then the BIOS configuration and Operating System settings should be checked.

Nothing was selected to run. CODE=0x21/000

TROUBLESHOOTING8: No components of stress test selected to run. The stress test parameters should be reviewed.

A Blue Screen Of Death crash event was found. CODE=0x22/000

TROUBLESHOOTING9: A Blue Screen of Death dump file was found. Further details on the cause of the dump may be found in the file itself or in the Windows Event Log. If the Blue Screen of Death occurred during the testing of a component, this could indicate a fault with the component under test. Blue Screens of Death are generally caused by problems with the computer hardware or issues with its hardware drivers.