Pc-Check Windows USB Connectivity Test Failure Information

Group Number 310X

Device USB

This is a group that checks a USB interface, it does not check devices attached to a USB interface. USB (Universal Serial Bus) is a specification for the cables, connectors and communications protocols for a serial connection between PCs and peripherals. This group is only testable if at least one Eurosoft USB plug is detected when the program initialises: it will not be testable if there are no USB devices or only non-Eurosoft USB devices connected to the USB ports.

NOTE: Eurosoft USB plugs should not be removed or inserted while diagnostics are running unless prompted by the test itself.

Test Number 302

Connectivity

The test checks the connectivity of the Eurosoft USB plugs plugged into USB ports. The user will be prompted to remove and re-connect the Eurosoft USB device.

ERRORCODES & TROUBLESHOOTING

Unable to get control of USB devices. CODE="0x00/3FF"

TROUBLESHOOTING0: The test was unable to get control of the USB devices. This may be caused by another program accessing the USB devices or a driver issue with the USB controller.

An incorrect number of USB plugs were detected. CODE="0x01/002"

TROUBLESHOOTING1: The number of devices found and specified with the test parameter did not match. This may be caused by an incorrect test parameter or a device failure. If the test parameter is 0, then no devices were found.

An error occurred with the interactive test window. CODE="0x02/001"

TROUBLESHOOTING2: Error related to the creation of the interactive window. This is a general Windows operating system issue and indicates a problem with the operating system or programs running.

USB insertion detection timed out. CODE="0x03/3FF"

TROUBLESHOOTING3: Time-out in either the USB insert or remove interactive window. The USB socket maybe faulty or the user has not responded within the time limit.

USB removal detection timed out. CODE="0x04/3FF"

TROUBLESHOOTING3: Time-out in either the USB insert or remove interactive window. The USB socket maybe faulty or the user has not responded within the time limit.

No USB plugs were detected. CODE="0x05/3FF"

TROUBLESHOOTING1: The number of devices found and specified with the test parameter did not match. This may be caused by an incorrect test parameter or a device failure. If the test parameter is 0, then no devices were found.

Building a tree of the USB physical devices failed. CODE="0x06/3FF"

TROUBLESHOOTING4: There was a failure in creating the USB physical devices build tree. This is a Windows operating system general issue or USB driver issue.

Failed to set the position to read the media. CODE="0x07/005"

TROUBLESHOOTING1: The number of devices found and specified with the test parameter did not match. This may be caused by an incorrect test parameter or a device failure. If the test parameter is 0, then no devices were found.

General Failure to read the media. CODE="0x08/005"

TROUBLESHOOTING1: The number of devices found and specified with the test parameter did not match. This may be caused by an incorrect test parameter or a device failure. If the test parameter is 0, then no devices were found.

The buffer size read of the media does not match the buffer set to be read. CODE="0x09/006"

TROUBLESHOOTING1: The number of devices found and specified with the test parameter did not match. This may be caused by an incorrect test parameter or a device failure. If the test parameter is 0, then no devices were found.

The user has chosen to fail the test. CODE="0x0A/3FF"

TROUBLESHOOTING3: Time-out in either the USB insert or remove interactive window. The USB socket maybe faulty or the user has not responded within the time limit.

An unknown error has occurred while running the test. CODE="0x0B/3FF"

TROUBLESHOOTING0: The test was unable to get control of the USB devices. This may be caused by another program accessing the USB devices or a driver issue with the USB controller.

TROUBLESHOOTING4: There was a failure in creating the USB physical devices build tree. This is a Windows operating system general issue or USB driver issue.

The expected data does not match. CODE="0x0C/3FF"

TROUBLESHOOTING1: The number of devices found and specified with the test parameter did not match. This may be caused by an incorrect test parameter or a device failure. If the test parameter is 0, then no devices were found.

The device speed was lower than expected. CODE="0x0D/3FF"

TROUBLESHOOTING1: The number of devices found and specified with the test parameter did not match. This may be caused by an incorrect test parameter or a device failure. If the test parameter is 0, then no devices were found.

The USB plug is being used to run your application and cannot be used. CODE="0x0E/3FF"

TROUBLESHOOTING1: The number of devices found and specified with the test parameter did not match. This may be caused by an incorrect test parameter or a device failure. If the test parameter is 0, then no devices were found.