Pc-Check Windows Network Configuration Test Failure Information

Group Number 221X

Device Network

This group is designed to test Network Adaptors.

A network adapter (also known as a network interface card, network interface controller, LAN adapter and by similar terms) is a computer hardware component that connects a computer to a network. The network physical layer can be implemented as an ethernet or wireless 802.11 standard. Interface controllers can be implemented on expansion cards that are plugged into a computer bus or built into the motherboard.

Test Number 301

Configuration

This is a configuration test on the network card to ensure that it can be configured for communication. The test also includes managing the Windows® driver.

Estimated Test Time 5s

ERRORCODES & TROUBLESHOOTING

ARP Table failure. CODE="0x00/001"

TROUBLESHOOTING0: Potential Windows® driver issues. If the drivers are not installed in the basic version, they may need to be installed. Network card memory fault, control register DMI/IRQ access. Potential issues with motherboard connection for separate card, especially for the PCI bus. If the issue is on the initial connection, the fault may be on the electrical connections on the pins of the card.

Adaptor IP Address change failure. CODE="0x01/001"

TROUBLESHOOTING0: Potential Windows® driver issues. If the drivers are not installed in the basic version, they may need to be installed. Network card memory fault, control register DMI/IRQ access. Potential issues with motherboard connection for separate card, especially for the PCI bus. If the issue is on the initial connection, the fault may be on the electrical connections on the pins of the card.

Adaptor Info get failure. CODE="0x02/3FF"

TROUBLESHOOTING0: Potential Windows® driver issues. If the drivers are not installed in the basic version, they may need to be installed. Network card memory fault, control register DMI/IRQ access. Potential issues with motherboard connection for separate card, especially for the PCI bus. If the issue is on the initial connection, the fault may be on the electrical connections on the pins of the card.

Internal failure. CODE="0x03/3FF"

TROUBLESHOOTING0: Potential Windows® driver issues. If the drivers are not installed in the basic version, they may need to be installed. Network card memory fault, control register DMI/IRQ access. Potential issues with motherboard connection for separate card, especially for the PCI bus. If the issue is on the initial connection, the fault may be on the electrical connections on the pins of the card.

Socket Failure CODE="0x04/3FF"

TROUBLESHOOTING0: Potential Windows® driver issues. If the drivers are not installed in the basic version, they may need to be installed. Network card memory fault, control register DMI/IRQ access. Potential issues with motherboard connection for separate card, especially for the PCI bus. If the issue is on the initial connection, the fault may be on the electrical connections on the pins of the card.

Transfer Failure. CODE="0x05/3FF"

TROUBLESHOOTING0: Potential Windows® driver issues. If the drivers are not installed in the basic version, they may need to be installed. Network card memory fault, control register DMI/IRQ access. Potential issues with motherboard connection for separate card, especially for the PCI bus. If the issue is on the initial connection, the fault may be on the electrical connections on the pins of the card.

The IP Address can't be accessed on this device. CODE="0x06/3FF"

TROUBLESHOOTING1: Potential Configuration or Test Parameter issue. If trying to ping, check that the target IP is on the same network as the adapter under test and is configured to respond to the ping. Note: The local loop-back IP address can't be used for test as it will not test the adaptor.

The Device is not connected to a network. CODE="0x07/3FF"

TROUBLESHOOTING1: Potential Configuration or Test Parameter issue. If trying to ping, check that the target IP is on the same network as the adapter under test and is configured to respond to the ping. Note: The local loop-back IP address can't be used for test as it will not test the adaptor.

There was no reply from the ping. CODE="0x08/3FF"

TROUBLESHOOTING1: Potential Configuration or Test Parameter issue. If trying to ping, check that the target IP is on the same network as the adapter under test and is configured to respond to the ping. Note: The local loop-back IP address can't be used for test as it will not test the adaptor.

Unable to find IP address for name. CODE="0x09/001"

TROUBLESHOOTING1: Potential Configuration or Test Parameter issue. If trying to ping, check that the target IP is on the same network as the adapter under test and is configured to respond to the ping. Note: The local loop-back IP address can't be used for test as it will not test the adaptor.

The IP address parameter has not been set. CODE="0x0A/3FF"

TROUBLESHOOTING1: Potential Configuration or Test Parameter issue. If trying to ping, check that the target IP is on the same network as the adapter under test and is configured to respond to the ping. Note: The local loop-back IP address can't be used for test as it will not test the adaptor.

The IP address used is the local loop-back IP. CODE="0x0B/3FF"

TROUBLESHOOTING1: Potential Configuration or Test Parameter issue. If trying to ping, check that the target IP is on the same network as the adapter under test and is configured to respond to the ping. Note: The local loop-back IP address can't be used for test as it will not test the adaptor.

Unable to initialise the required Wireless device. CODE="0x0C/001"

TROUBLESHOOTING2: A Wireless error has occurred. This could be caused by an issue with the wireless hardware, connection configuration or access point location. If your system has a wireless adapter power switch, make sure it is turned on.

Unable to connect to the required Wireless access point. CODE="0x0D/001"

TROUBLESHOOTING2: A Wireless error has occurred. This could be caused by an issue with the wireless hardware, connection configuration or access point location. If your system has a wireless adapter power switch, make sure it is turned on.

The wireless strength did not meet the threshold. CODE="0x0E/012"

TROUBLESHOOTING2: A Wireless error has occurred. This could be caused by an issue with the wireless hardware, connection configuration or access point location. If your system has a wireless adapter power switch, make sure it is turned on.

General wireless error. CODE="0x0F/001"

TROUBLESHOOTING2: A Wireless error has occurred. This could be caused by an issue with the wireless hardware, connection configuration or access point location. If your system has a wireless adapter power switch, make sure it is turned on.

The wireless network is not connected. CODE="0x10/3FF"

TROUBLESHOOTING2: A Wireless error has occurred. This could be caused by an issue with the wireless hardware, connection configuration or access point location. If your system has a wireless adapter power switch, make sure it is turned on.

The connection state did not change before the time-out. CODE="0x11/3FF"

TROUBLESHOOTING0: Potential Windows® driver issues. If the drivers are not installed in the basic version, they may need to be installed. Network card memory fault, control register DMI/IRQ access. Potential issues with motherboard connection for separate card, especially for the PCI bus. If the issue is on the initial connection, the fault may be on the electrical connections on the pins of the card.

Unable to get the state of the adaptor. CODE="0x12/3FF"

TROUBLESHOOTING0: Potential Windows® driver issues. If the drivers are not installed in the basic version, they may need to be installed. Network card memory fault, control register DMI/IRQ access. Potential issues with motherboard connection for separate card, especially for the PCI bus. If the issue is on the initial connection, the fault may be on the electrical connections on the pins of the card.

Unable to create the window. CODE="0x13/001"

TROUBLESHOOTING0: Potential Windows® driver issues. If the drivers are not installed in the basic version, they may need to be installed. Network card memory fault, control register DMI/IRQ access. Potential issues with motherboard connection for separate card, especially for the PCI bus. If the issue is on the initial connection, the fault may be on the electrical connections on the pins of the card.

This test is not supported on this device type. CODE="0x14/3FF"

TROUBLESHOOTING1: Potential Configuration or Test Parameter issue. If trying to ping, check that the target IP is on the same network as the adapter under test and is configured to respond to the ping. Note: The local loop-back IP address can't be used for test as it will not test the adaptor.

The loop-back plug was not detected. CODE="0x15/3FF"

TROUBLESHOOTING0: Potential Windows® driver issues. If the drivers are not installed in the basic version, they may need to be installed. Network card memory fault, control register DMI/IRQ access. Potential issues with motherboard connection for separate card, especially for the PCI bus. If the issue is on the initial connection, the fault may be on the electrical connections on the pins of the card.

Could not start the test service. CODE="0x16/001"

TROUBLESHOOTING0: Potential Windows® driver issues. If the drivers are not installed in the basic version, they may need to be installed. Network card memory fault, control register DMI/IRQ access. Potential issues with motherboard connection for separate card, especially for the PCI bus. If the issue is on the initial connection, the fault may be on the electrical connections on the pins of the card.

Fatal Exception during testing. CODE="0x17/008"

TROUBLESHOOTING0: Potential Windows® driver issues. If the drivers are not installed in the basic version, they may need to be installed. Network card memory fault, control register DMI/IRQ access. Potential issues with motherboard connection for separate card, especially for the PCI bus. If the issue is on the initial connection, the fault may be on the electrical connections on the pins of the card.

Packet failed to Send or incorrect data. CODE="0x18/3FF"

TROUBLESHOOTING0: Potential Windows® driver issues. If the drivers are not installed in the basic version, they may need to be installed. Network card memory fault, control register DMI/IRQ access. Potential issues with motherboard connection for separate card, especially for the PCI bus. If the issue is on the initial connection, the fault may be on the electrical connections on the pins of the card.

Expected packet was not found or packet corruption has occurred. CODE="0x19/3FF"

TROUBLESHOOTING0: Potential Windows® driver issues. If the drivers are not installed in the basic version, they may need to be installed. Network card memory fault, control register DMI/IRQ access. Potential issues with motherboard connection for separate card, especially for the PCI bus. If the issue is on the initial connection, the fault may be on the electrical connections on the pins of the card.

No packets were received and the sent packet has been lost. CODE="0x1A/3FF"

TROUBLESHOOTING0: Potential Windows® driver issues. If the drivers are not installed in the basic version, they may need to be installed. Network card memory fault, control register DMI/IRQ access. Potential issues with motherboard connection for separate card, especially for the PCI bus. If the issue is on the initial connection, the fault may be on the electrical connections on the pins of the card.

The network adapter is in a powered down state. CODE="0x1B/3FF"

TROUBLESHOOTING2: A Wireless error has occurred. This could be caused by an issue with the wireless hardware, connection configuration or access point location. If your system has a wireless adapter power switch, make sure it is turned on.

Invalid data returned in a function call, Potential inconsistent Driver error CODE="0x1C/3FF"

TROUBLESHOOTING0: Potential Windows® driver issues. If the drivers are not installed in the basic version, they may need to be installed. Network card memory fault, control register DMI/IRQ access. Potential issues with motherboard connection for separate card, especially for the PCI bus. If the issue is on the initial connection, the fault may be on the electrical connections on the pins of the card.

WIFI is disabled in Windows CODE="0x1D/3FF"

TROUBLESHOOTING1: Potential Configuration or Test Parameter issue. If trying to ping, check that the target IP is on the same network as the adapter under test and is configured to respond to the ping. Note: The local loop-back IP address can't be used for test as it will not test the adaptor.

WIFI is disabled in windows with hardware switch or button CODE="0x1E/3FF"

TROUBLESHOOTING1: Potential Configuration or Test Parameter issue. If trying to ping, check that the target IP is on the same network as the adapter under test and is configured to respond to the ping. Note: The local loop-back IP address can't be used for test as it will not test the adaptor.

API is not supported in this OS version CODE="0x1F/3FF"

TROUBLESHOOTING0: Potential Windows® driver issues. If the drivers are not installed in the basic version, they may need to be installed. Network card memory fault, control register DMI/IRQ access. Potential issues with motherboard connection for separate card, especially for the PCI bus. If the issue is on the initial connection, the fault may be on the electrical connections on the pins of the card.

WIFI enable failed, software enable failed. CODE="0x20/3FF"

TROUBLESHOOTING0: Potential Windows® driver issues. If the drivers are not installed in the basic version, they may need to be installed. Network card memory fault, control register DMI/IRQ access. Potential issues with motherboard connection for separate card, especially for the PCI bus. If the issue is on the initial connection, the fault may be on the electrical connections on the pins of the card.

Process security initialization failed. CODE="0x21/3FF"

TROUBLESHOOTING1: Potential Configuration or Test Parameter issue. If trying to ping, check that the target IP is on the same network as the adapter under test and is configured to respond to the ping. Note: The local loop-back IP address can't be used for test as it will not test the adaptor.

CLSID Instance creation failed. CODE="0x22/3FF"

TROUBLESHOOTING1: Potential Configuration or Test Parameter issue. If trying to ping, check that the target IP is on the same network as the adapter under test and is configured to respond to the ping. Note: The local loop-back IP address can't be used for test as it will not test the adaptor.

Unable to start the test, Intel Proset driver may not be installed. CODE="0x23/3FF"

TROUBLESHOOTING1: Potential Configuration or Test Parameter issue. If trying to ping, check that the target IP is on the same network as the adapter under test and is configured to respond to the ping. Note: The local loop-back IP address can't be used for test as it will not test the adaptor.

Failed to security blanket for provider communication. CODE="0x24/3FF"

TROUBLESHOOTING1: Potential Configuration or Test Parameter issue. If trying to ping, check that the target IP is on the same network as the adapter under test and is configured to respond to the ping. Note: The local loop-back IP address can't be used for test as it will not test the adaptor.

General WMI failure. HRESULT error code in Extra information. CODE="0x25/3FF"

TROUBLESHOOTING1: Potential Configuration or Test Parameter issue. If trying to ping, check that the target IP is on the same network as the adapter under test and is configured to respond to the ping. Note: The local loop-back IP address can't be used for test as it will not test the adaptor.

Failed to set fast ethernet speed duplex. CODE="0x26/3FF"

TROUBLESHOOTING0: Potential Windows® driver issues. If the drivers are not installed in the basic version, they may need to be installed. Network card memory fault, control register DMI/IRQ access. Potential issues with motherboard connection for separate card, especially for the PCI bus. If the issue is on the initial connection, the fault may be on the electrical connections on the pins of the card.

Failed to read or write windows registry CODE="0x27/3FF"

TROUBLESHOOTING0: Potential Windows® driver issues. If the drivers are not installed in the basic version, they may need to be installed. Network card memory fault, control register DMI/IRQ access. Potential issues with motherboard connection for separate card, especially for the PCI bus. If the issue is on the initial connection, the fault may be on the electrical connections on the pins of the card.

Fast ethernet option of full duplex not supported by this card CODE="0x28/3FF"

TROUBLESHOOTING0: Potential Windows® driver issues. If the drivers are not installed in the basic version, they may need to be installed. Network card memory fault, control register DMI/IRQ access. Potential issues with motherboard connection for separate card, especially for the PCI bus. If the issue is on the initial connection, the fault may be on the electrical connections on the pins of the card.