Question: Where are my report files and how are they named?
Answer: Each product includes a dedicated folder for your outputs and report files named \Results.
The default report name in Pc-Check Windows is constructed using a combination of the date-time. Report names in Pc-Check Windows are highly configurable, and can include Windows® specific value that is retrieved at start-up such as Current user Username, Machine name, Operating System, and Operating System Platform, attributes captured in the report such as system serial number, MAC address, and any custom string values, entered when prompted, such as job number.
The default report name in Pc-Check UEFI is constructed using a combination of the date-time. Optionally, a job number entered when the program starts, can be used in the file name.
The default report name in ZeroData Windows is constructed using a combination of the date-time and an erasure UUID. Additional identifiers such as Disk ID, Disk Serial Number, Disk World Wide Number, followed by the date and time to distinguish multiple erasures within the same session are optional.
Question: Does your software support remote reporting? (Example: uploading results of completed diagnostic tests onto a local or remote computer.)
Answer: No, our software fully supports field and remote operations through our Fixed Disk (hard drive) and BIOS versions. While the software itself does not directly manage remote file transfers, it integrates seamlessly with your preferred third-party tools to automate session initiation and data delivery. Each failure result is provided from a QR code which is scanned to reveal the test details, and allow informed contact with a support operator.
Question: Can I put the product USB on a server and test multiple PCs connected to that server?
Answer: No. Each unit under test requires the local presence of the Eurosoft USB Device. Multi-station test and erase with Multi-User Packages and Site License.
Question: Can I save my results and reports to a network or to the cloud?
Answer: With the Eurosoft Windows based diagnostics and erasure tool running Windows PE, result files can be saved to any mapped drive. ZeroData Windows features an optional MAKOR add-on, through which, utilizing it’s cloud functionality, erasure results are directed to the cloud.
What happens when my license expires?
The License Agreement is effective from the day you receive the Licensed Program and continues for an unlimited duration with the exception of ZeroData Windows which will operate on a year by year subscription or where an alternate signed License Agreement is in effect.
The Company will aim to contact the Licensee to understand if the Licensee wishes to re-subscribe. The Licensee must request to remain on their current Licensed Program version for the next yearly term if they do not wish to re-subscribe.
If you do choose to re-subscribe to the program the program license and possibly version can be updated at any time using the eTestManager program from within Windows to update your product program device.
Therefore, Eurosoft Products will cease to operate on your subscription end date for the version of software you are on, it is best to continue to subscribe to ensure you remain up to date with the latest testing solution version for the latest hardware components and technologies.
How often do you update the products?
The Company will aim at a minimum to update each product at least once per year. To update the product USB device use the eTestManager application from within Windows.
How much does it cost to renew my products?
The renewal price of the products for a yearly subscription is a lower price than the original purchase price the Company will contact you prior to your renewal date with the relevant pricing details.
How do I backup or copy my USB plugs in case I break or otherwise make them inoperable?
Feel free to take a back-up of the product files for later use. If your device does become inoperable use the Eurosoft USB Device Recovery and Restore Guide
What do I do if my USB is lost or broken?
USB Program Device (USBPD) Replacement Policy
Active Upgrade and Support Subscription:
Replace faulty returned USBPD Free of charge one time.
Replace damaged returned USBPD at 50% of USBPD add-on price.
Replace LOST USBPD at full USBPD add-on price.
Receive latest version of product.
Expired Upgrade and Support Subscription:
Replace LOST or Damaged USBPD at full USBPD add-on price.
Replace faulty returned USBPD at 50% of USBPD add-on price.
Receive last version supplied by subscription.
When I try to update my USB with the eTestManager it says that “Max number of licenses reached" what does this mean?
This means you have consumed all the licenses we have on your entitlement, you may have more devices than your latest renewal quantity, if you find you are using more devices than your entitlement contact your sales representative to discuss increasing your entitlement.
I have formatted my USB and now it will not work, it is not bootable?
The Eurosoft product devices do require special security data on the device, simply search for Eurosoft USB Device Recovery and Restore Guide
What does the eTestManager do?
eTestManager is a tool for you to use to keep your USB Product Device up to date and on your latest product license for your entitlement. It will update your devices automatically to the latest product version.
How can I check if I am using the latest versions?
Simply run eTestManager on your Windows machine and plug in the device when prompted. eTestManager will do the rest.
The eTestManager is telling me I have no current subscription, how do I get that?
The eTestManager includes links to our webshop so you can renew your subscription quickly and easily.
My license is expired but I never received any notification that it was expiring, how do I get it to work again?
Simply run eTestManager on your Windows machine and plug in the device when prompted. eTestManager will do the rest. If you have no current subscription eTestManager includes links to our webshop so you can renew your subscription quickly and easily.